Mountain Trail Engineering Pty Ltd (Mountain Trail RV) and its parent, subsidiaries, and affiliates ("we," "us," the "Company") are committed to upholding the privacy of visitors to www.mountaintrailrv.com.au.

The policy outlined below details the procedures we follow in gathering, safeguarding, and utilising information obtained from visitors to our Website. This policy is not applicable to data collected by the Company through alternative channels, such as any other websites managed by the Company or by third parties, including applications or content (including advertisements) that may link to or be accessible from the Website.

The information we gather on or via our Website may encompass details provided during the registration process for an account, making purchases on our Website, subscribing to our newsletter, or requesting additional services. We may also request information from you when you participate in a contest or promotion sponsored by us, or when you report an issue with our Website. If you reach out to us through the Website, we will retain records and copies of your correspondence (including email addresses). We may solicit your input through surveys for research purposes and gather information about your search queries on the Website. Furthermore, we will compile information about your purchases and other transactions conducted on our Website.

While navigating and engaging with our Website, we may use automatic data collection technologies to gather specific details about your device, browsing activities, and trends. This includes information sourced from cookies. When you access our Website, we might transmit one or more cookies - small files that are transferred from the website to your computer's hard drive via your web browser (if permitted). These cookies help the site identify your browser and monitor details regarding your visit. It's important to note that cookies do not gather personal identify information about you.

Mountain Trail RV may gather your email address through the use of cookies and pixels on the Website, with the assistance of reliable third-party partners. These partners might merge your email details with other accessible information, like your mailing address, to provide you with relevant marketing offers via email and direct mail. If you prefer not to have your information collected, please reach out to Customer Service via email at sales@mtrv.au.

You have the option to adjust your web browser settings to decline all cookies or to receive notifications when a cookie is being sent. Nevertheless, disabling cookies may limit your access to various features that enhance your Website experience, and some of our services may not operate correctly.

These server logs may include information such as your web request, Internet Protocol (“IP”) address, browser type, referring / exit pages and URLs, number of clicks, domain names, landing pages, pages viewed, and other such information.

The information we collect automatically helps us to improve our Website and to deliver a better and more personalised service, including by enabling us to:

• Estimate our audience size and usage patterns.
• Store information about your preferences, allowing us to
  customise our Website according to your individual interests.
• Speed up your searches.
• Recognise you when you return to our Website.

The Website may allow third-party vendors to utilize cookies in order to display advertisements and badges on other web locations, taking into account a user's previous visits to our Website. Additionally, we may gather your email address through the use of cookies and pixels on the Website, with the assistance of trusted third-party partners. These partners may also combine your email information with other data they have access to, such as your mailing address, in order to provide you with relevant marketing offers via email and direct mail. While we employ cookies in various sections of our Website, the cookies placed by third-party vendors collect information exclusively for those vendors, and we do not have access to this information.

We may utilise the information we gather from you or that you provide to us, which may include personal information, for various purposes:

•  To present our Website and its contents to you.
• To provide you with the information, products, or services that you request from us.
• To notify you about any changes to our Website or any products or services we offer or provide through it.
• To administer contests, promotions, surveys, or other features on our site.
• To enhance our ability to assist you in responding to your customer service requests.
• To fulfill our obligations and enforce our rights that arise from any contracts entered into between you and us, including billing and collection purposes.
• To fulfill any other purposes for which you have provided the information, as described when the information is collected, or for which you have given your consent.

By providing us with your email address or other contact information, you are giving your consent for us to use that contact information to communicate with you regarding the Website, our products, promotions, events, and updates. You also consent to us using your email address to send you notices related to the Website, including any notices required by law, instead of using postal mail. Additionally, we may use your contact information to send you other messages, such as newsletters, updates to Website features, or special offers.

If you wish to opt-out of this consent, please refer to the "How to Opt-Out" section below. If you communicate with us via email, we may retain the content of your email messages and our responses. If you provide us with your telephone number online, you will only receive telephone contact from us regarding orders you have placed online.

If you wish to prevent us from disclosing your personal information to unaffiliated or non-agent third parties for direct marketing purposes, you have the option to adjust your email subscriptions or opt-out. To make changes to your email subscriptions or opt-out of receiving Mountain Trail RV's emails (excluding essential service emails or legally required communications), kindly inform us via email at sales@mtrv.au and request the removal of your company, name, or account from our mailing list. Please be aware that you may still receive emails that are already in production due to our email production schedules.

With the exception of what is outlined in this Privacy Policy, we will refrain from sharing personal information with external parties unless mandated by law, court order, or if we deem it necessary to comply with legal procedures, prevent illegal activities, or safeguard our Website and products. Additionally, we may share personal information with our subsidiaries, affiliates, contractors, and service providers who agree to maintain confidentiality.

In the future, it is possible that we will acquire or dispose of assets or business offerings from external sources. Customer, email, and visitor information are typically included as part of the transferred business assets in such transactions. Additionally, we may transfer this information during corporate divestitures, mergers, or dissolution.

We do not lease or sell your email address for marketing or sales objectives.

Aggregated or non-personally identifiable information may be shared freely with third parties for purposes such as marketing, advertising, or other uses.

We have implemented multiple security measures to ensure the protection of your personal data. Your personal information is securely stored in our networks and can only be accessed by a restricted number of individuals who possess special access privileges to our systems with two-authenticator security. These individuals are obligated to maintain the confidentiality of the information. Whenever you make a purchase or access your personal data, we utilize a secure server. Any sensitive information you provide is transmitted using Transport Layer Security (TLS) technology and subsequently encrypted in our databases, ensuring that it can only be accessed as described earlier.

We are committed to informing you through various means, whether it is legally required or for marketing and other business-related purposes. These notifications may be sent to you via email, written or hard copy notice, or by prominently posting them on our Website. The method and format of these notifications will be determined solely by us.

In the event that we opt to modify our privacy policy, we shall make it known on this webpage. The alterations to the policy will solely be applicable to the information gathered subsequent to the date of the modification. Kindly revisit this page periodically to stay informed about any updates to this policy. The most recent modification to this policy occurred on March 29 2024.